Genie is an AI-based chatbot service launched for consumers to book a slot for a safe and convenient shopping or visiting experience.

‘Shopping’ or ‘business-by-appointment’ is a necessity for businesses who are concerned about their staff and customers’ safety when entering their premises. CXOs are looking to resolve this issue and are implementing various practical solutions for business continuity, customer experience, staff safety, and to sustain business activities.

This app is the first of its kind on the WhatsApp platform and is most certainly a requirement for these times and is used to regulate traffic in hospital outpatient departments, religious places of worship, and government offices. It promotes social distancing and avoids client panic and haste.

Genie users can utilise WhatsApp to book slots at their favourite shopping outlets or businesses. Users can start using this app by mainly adding as a contact: (+27) 61 061 2020 to their mobile contacts and messaging “Hi” on WhatsApp.

Genie’s powerful AI-driven natural language chat interface, coupled with geo-location search, makes it effortless for customers to discover nearby businesses and book an appointment. They also get instant booking confirmation with a QR code on their WhatsApp and a reminder an hour before their scheduled appointment.

Utilising a versatile application like, security personnel at the business outlets can examine the QR code to approve the booking, allow their customers to check-in, and manage the influx of customers efficiently expeditiously. This process will protect both customers and staff through contact avoidance by minimising over-crowding.

Through a Web panel and dashboard, businesses can pinpoint day-by-day foot count at every outlet and gather other insights.

Genie is not purely limited to WhatsApp but is also available on Android and iOS and is a mobile-friendly link.

Altron Bytes Managed Solutions is a flagship reseller of Genie, in partnership with E-soft, giving our clients the ability to white label this service. This platform also offers the client the ability to conduct marketing via the latter.


Contact us to take advantage of our 60-day free corporate trial offer.

For more details, email us on – Reference: Genie 60-day Offer.

View our range of COVID-19 Solutions

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