Capabilities
We are an ISO 9001:2008 and 27001:2006 certified organisation. Our owned and operated offices are managed by employees who provide consistent service delivery across all disciplines in accordance with appropriate quality management procedures. corporate Shared Services Financial platform supports Altron Managed Solutions to further enhance structure and compliance.
Our service points of presence include the six major centres of Johannesburg, Durban, Cape Town, Port Elizabeth, Pretoria, and Bloemfontein. These support capabilities extend beyond South Africa’s borders into a number of African countries. These include as Lesotho, Swaziland, Angola, DRC, Nigeria, Zambia, Malawi, Mozambique, Mauritius, Madagascar, and Kenya. In conjunction with our sister companies in the Altron Group, this extends to Botswana and Namibia, among others.
Our broad geographic coverage and service points of presence enable us to deliver comprehensive hardware and software maintenance services as well as project management support to many blue chip corporate clients operating in the retail, financial, insurance, industrial, government and SOE sectors.
Service points of presence are created on a dynamic basis where feasible, to closely match the business requirements of our customers. As a product agnostic organisation, we are able to support a wide variety of equipment in accordance with customer agreed service levels.
With an extensive background in electronic and electromechanical repair, our engineers have the ability to test and repair a wide array of equipment including ATM modules, point of sale equipment, EUC equipment, printed circuit boards, kiosk modules, telecommunication equipment, and other self-service device parts.
Over 70 dedicated rework technicians perform an average of 93 000 sub assembly repairs each year. This ensures that service costs are minimised and where economies of scale dictate, we will outsource the repair of selected units to gain optimum cost efficiencies. We further optimise a number of programs to assist our clients with extending the usable life of their IT assets to improve ROI. This service has been provided successfully to major banks and retailers over the years, and has a proven track record of quality and reliability.
Our highly skilled pre-stage team provides a comprehensive range of staging services across financial, retail and desktop platforms:
When it comes to logistics, we believe in maximising flexibility through intelligent systems. A collaborative transportation management model (CTMM) is integrated into our supply chain, as we engage from planning to execution. This fits with our business culture of collaborating with our partners, thereby covering the geographic spread of our customers at a regional, national and international level.
Integration is essential for effective supply chain management. By fully integrating Astea Service Alliance into the demand-driven replenishment of warehouses and optimisation of inventory using the forecasting tool. Altron Managed Solutions is able to proactively manage and allocate resources to enable full life cycle (forward and reverse) management to meet the SLA demands of our customers.
