“You better start swimming

Or you’ll sink like a stone

For the times they are a-changing …”

These prophetic words were written as far back as 1964 by American singer-songwriter Bob Dylan, one of the significant figures in pop culture for the past 50 years. He might not have predicted how fast we would have to adapt to function effectively in a post-COVID-19 future, but one thing is for sure, if we don’t, we will sink like stones.

For the foreseeable future, social distancing will remain the norm. As a consequence, we are going to have to adopt good practices in new ways of working, in lockdown and beyond. Enter companies who offer holistic managed digital solutions to turn the potential migraine of home office environments into the heaven of time-saving due to no commute.

Let’s be honest, it will take experts to create a secure, managed Remote Monitoring and Management (RMM) application system for most businesses. Your organisation is going to need the bespoke hardware and software support required to support your enterprise and ensure that your company presents itself as the truly professional organisation it is – while you are getting used to everyone working remotely.

The services you need will probably start at “Device as a Service” (DaaS) capabilities. DaaS enables control over virtually all aspects of your employees’ go-to machines: laptops, PC’s, printers, plus mobile and POS devices. Not only should interactivity be ensured by a DaaS service provider, but they also offer you the ability to finance devices, effectively shifting your business from a Capex to an Opex based model.

Providing you select a comprehensive service provider, data transfer capabilities, and asset recovery will no doubt also form part of the solution. And should a device get lost or stolen, the data will be protected. The first order of the day will be an effort to try and identify the unauthorised user and retrieve the device. Failing that, the machine will be wiped remotely so that valuable IP does not fall into the wrong hands.

Another set of convenient managed services is that of the procurement, warehousing, imaging to customer preference, delivery, installation and configuration of devices. Support is offered in the form of remote monitoring which can extend to hardware maintenance and also the collection and decommissioning of digital devices. If an item of hardware sustains accidental damage, or in the event of non-systemic theft, loan and swop-out licensed devices should be available.

But probably the most critical aspect of all, the AV-VC services of a professional digital support company should include high definition video conferencing and Unified Communications and Collaboration (UCC) abilities. This ensures that different types of technology work together in a secure, virtual ‘real-time’ environment. Cloud-based UCC platforms allow inter-operability between platforms and legacy systems. This not only serves to improve employees’ response times but offers the ability to enhance productivity.

Time to call in the professionals – and get back to the musings of Bob Dylan:

“The line it is drawn

The curse it is cast

The slow one now

Will later be fast

As that present now

Will later be past

For the times they are a-changing …”

 

Increase the productivity of your staff through Remote Work flexibility!

Altron Managed Solutions

1 Vlak Street, Selby Ext. 5, 2092, Gauteng,
South Africa
PO Box 3591, Johannesburg, 2000,
Gauteng, South Africa

www.bytesms.co.za

+27 (11) 373 4000

View our range of COVID-19 Solutions

You have a vision.
We can deliver the innovation
to take you there.

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