Change your branch network distribution strategy
Cost-effectively deliver a face-to-face branch teller experience to your customers via the ATM, anywhere, anytime. Designed to provide remote assisted service, Interactive Teller enables creative new branch network distribution strategies, getting you closer to your customers across existing, new and alternative markets.
Migrate transactions and lower costs
Interactive Teller enables migration of routine, expensive transactions from the teller counter to the ATM channel, giving you the combined benefits of personal service, lower processing costs, faster transacting and smaller footprint branches.
Live tellers are deployed instantly across multiple sites, matching customer demand for when and where live teller service is needed. This allows you to maximise workforce productivity whilst consistently managing the performance of your staff from a central location.
Unlock amazing customer experience
Interactive Teller gives your customers live face-to-face interaction with tellers at the ATM, delivering a highly personalised, differentiated experience any time of day or night.
Enjoy increased sales and revenue growth
By extending your brand footprint and physical reach to engage more customers, Interactive Teller increases your opportunity to sell services and generate referrals for specialist financial reviews resulting in increased revenue generation.
NCR Interactive Banker uses real-time customer data so the very best assisted service is offered at the most appropriate moment.
Today, bank customers are demanding much more than just good service.
Banks must understand their customers and provide them with an amazing experience. If they don’t, customers are more willing than ever before to move to a different financial institution that will meet their needs.
It makes for happier customers, more efficient use of staff time and is good news for cross-selling too.
ALTRON MANAGED SOLUTIONS
Tel: +27 (11) 373 4000
Fax: +27 (11) 373 4000
1 Vlak Street
Corner Treu Street
Selby, Ext. 5
© 2021 Altron | Managed Solutions.
Senior General Manager: Payments for Banking Association of SA
Topic: Moving to digital
Kumaran is an established professional with a proven ability at thought leadership and generating knowledge within complex stakeholder groups. He has been in the banking industry for more than 20 years primarily but not limited to payment systems. He is the Senior General Manager for the Payments Division at The Banking Association South Africa.
Managing Director at Qubed
Topic: The customer journey (Point-Of-Sale)
Passionate and Driven– might describe Tian in short, but when you ask anyone who knows him well, you will find that his listening skills and a knack for identifying (often missed) keys to successful rounded solutions – is where his magic lies.
In a short six-year period, he has earned recognition from his peers for his Fintech Solutions and Innovation while establishing Qubed POS – A Point of Sale Hardware Distribution start-up.
Pre-Sales Manager: Payments Platforms at Altron Managed Solutions
Topic: Omnichannel Payments
Liam started his career in Payments with Mosaic Software almost 20 years ago. Using storytelling and a passion for payments to his advantage, he has been part of various local and international projects.
He is a well-established subject matter expert in the area of Cloud payments and is highly regarded in his role in managing the Payment Platforms offerings at Altron Managed Solutions.