AR support bridges the visual communication gap between technician and support agents. Through AR Technology, Altron Managed Solutions provides real-time assistance and solutions as if the senior support agent is standing next to the on-site technician, instructing him/ her on the next step or action to take, thus ensuring each call-out will always have your best technician in place.
In the third party vendor space, it is often not possible to plan for and stock all the parts that might be required during the course of servicing – the primary reason being that these are not deemed as serviceable parts and under normal circumstances would not require replacement in the lifetime of the device. This is especially true of plastic, non-mechanical parts (namely fascia inserts, mouldings etc). Coupled with this are customer requests for device customizations where no existing parts are available from OEM suppliers.
This is where 3D printing comes to the rescue. We are currently able to replicate any type of plastic part within a very short space of time, thereby eliminating the lead time delays that can be experienced with OEM suppliers. In terms of customisation and prototyping, 3D printing has drastically reduced the cost of manufacturing units for R&D and testing. The use of 3D printing has given Altron Managed Solutions flexibility while developing new solutions and allows us to service existing needs with reduced cost and lead times.
Big Data analytics currently provides Altron Managed Solutions with the ability to optimise stock holding based on predictions generated from daily usage and historical data to determine what equipment is required per region. Based on these predictions, future requirements (orders) are determined and cost analysis and JIT replenishment is done. The supply chain model in turn has been optimised to determine best shipping availability and recommended quantities for upcoming demand.
Altron Managed Solutions utilises Big Data analytics as part of its Maintenance Management Strategy and focusses on Reliability Cantered Maintenance. This provides us with a predictive capability to address arising issues and enables us to provide customers with a value-added service, ensuring that they experience optimal uptime to gain valuable revenue.
Our technicians are expected to be proficient in servicing technologies of a varying nature and complexity, which makes it difficult for one to become an expert in all areas. Chatbots have been instrumental in increasing access to support for technicians, while alleviating the pressure on specialists. This has resulted in shorter time taken to resolve customer queries. Chatbots have the ability to automate conversation with the user providing technical support on behalf of the specialist and simplify access to the business knowledgebase via a single communication channel.
ALTRON MANAGED SOLUTIONS
Tel: +27 (11) 373 4000
Fax: +27 (11) 373 4000
1 Vlak Street
Corner Treu Street
Selby, Ext. 5
© 2021 Altron | Managed Solutions.
Senior General Manager: Payments for Banking Association of SA
Topic: Moving to digital
Kumaran is an established professional with a proven ability at thought leadership and generating knowledge within complex stakeholder groups. He has been in the banking industry for more than 20 years primarily but not limited to payment systems. He is the Senior General Manager for the Payments Division at The Banking Association South Africa.
Managing Director at Qubed
Topic: The customer journey (Point-Of-Sale)
Passionate and Driven– might describe Tian in short, but when you ask anyone who knows him well, you will find that his listening skills and a knack for identifying (often missed) keys to successful rounded solutions – is where his magic lies.
In a short six-year period, he has earned recognition from his peers for his Fintech Solutions and Innovation while establishing Qubed POS – A Point of Sale Hardware Distribution start-up.
Pre-Sales Manager: Payments Platforms at Altron Managed Solutions
Topic: Omnichannel Payments
Liam started his career in Payments with Mosaic Software almost 20 years ago. Using storytelling and a passion for payments to his advantage, he has been part of various local and international projects.
He is a well-established subject matter expert in the area of Cloud payments and is highly regarded in his role in managing the Payment Platforms offerings at Altron Managed Solutions.